Privacy Policy

1. Introduction

Cakie Pty Ltd (ABN 99 695 985 534) respects your privacy and is committed to protecting the personal information you share with us. This policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following kinds of personal information:

• Your name, email address, phone number, and delivery address when you place an order or enquiry.
• Event details and dietary requirements necessary to fulfil your order.
• Website usage data through cookies and analytics tools.
• Correspondence and communication history with our team.

3. How We Collect Information

We collect information directly from you when you:

• Submit an enquiry via our website contact form.
• Communicate with us via email at [email protected].
• Provide details over the phone or in person during consultations.

4. Purpose of Collection

We collect personal information solely for the following purposes:

• To respond to your enquiries and provide quotes.
• To process and fulfil orders, including delivery and setup.
• To communicate with you about your order or our services.
• To improve our website and service offerings.
• To comply with legal and regulatory obligations.

5. Disclosure of Information

We will not sell, trade, or rent your personal information to third parties. We may disclose your information only when:

• Required by law or regulatory authority.
• Necessary to deliver services you have requested (e.g., to a delivery partner).
• You have given express consent.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. All data is stored securely, and access is limited to authorised personnel only.

7. Cookies

Our website may use cookies to improve user experience and analyse site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the site.

8. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request correction of any inaccurate information. To make a request, please contact us at [email protected].

9. Complaints

If you believe we have breached your privacy rights, please contact us in writing at [email protected]. We will investigate and respond within a reasonable period. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact

For any questions about this Privacy Policy, please contact us:

Cakie Pty Ltd
Email: [email protected]
Oakleigh, Victoria 3166, Australia
ABN: 99 695 985 534